Update - The issue persists and Conga continues to work toward a comprehensive solution to address the identified problem. Several users are continuing to experience significant delays in email delivery while using Outlook. The issue has been inconsistent and Conga will update as information becomes available. Once again, we sincerely apologize for the inconvenience and have appreciated your patience as we continue to address.
May 27, 16:39 MDT
Update - Progress has been made toward resolving the issue but status remains the same and no progress is expected over the weekend. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent and Conga will update as information becomes available.
May 22, 15:03 MDT
Update - More incremental progress but we're still working toward a comprehensive resolution and status remains unchanged. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent and Conga will update as information becomes available.
May 21, 16:12 MDT
Update - There has been incremental progress but we're still working toward a comprehensive resolution. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent and Conga will update as information becomes available.
May 20, 16:45 MDT
Update - No pertinent updates to provide at this time. We have a better understanding of the problem but are still working toward a comprehensive resolution. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent and Conga will update as information becomes available.
May 19, 14:07 MDT
Update - We have a better understanding of the problem but are still working toward a comprehensive resolution. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent and Conga will update as information becomes available. We truly apologize for the disruption caused.
May 18, 16:08 MDT
Update - No resolution currently and no status updates are expected over the weekend. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent, we’re continuing to work on resolution and will update as appropriate again Monday. Once again, we sincerely apologize for the disruption this has caused.
May 15, 16:23 MDT
Update - Unfortunately we don't have a meaningful status update but we continue to work with vendors to rectify the problem. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent, we’re continuing to work toward resolution and will update as information becomes available or the problem is resolved.
May 14, 15:41 MDT
Update - We continue to work with vendors but unfortunately we don’t have any pertinent updates at this time. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent, we’re continuing to work toward resolution and will update as information becomes available or the problem is resolved.
May 13, 14:37 MDT
Update - We continue to work with vendors to identify root cause and resolve the problem. Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent, we will continue to provide additional updates as they are available.
May 12, 14:00 MDT
Update - Several users are continuing to experience significant delays in email delivery while using Outlook. The problem has been inconsistent and we continue to work with 3rd party vendors to identify the root cause. We will provide additional updates as they are available and apologize for any inconvenience you may be experiencing.
May 11, 13:01 MDT
Identified - Several users are currently experiencing a significant delay with their emails when using Office365. Emails are being delivered as expected with other email providers. Internal Information Technical teams can validate the degradation through the organization's O365 admin status page. Conga Contracts is Operational and monitoring the email deliverability.
May 8, 12:01 MDT

About This Site

Here's the latest update to the status of Conga related products. We also include Salesforce Pod status so that you are aware if an issue exists within your specific Salesforce instance outside of the Conga products and servers.

Conga Documents - Americas Operational
90 days ago
100.0 % uptime
Today
Conga Composer Operational
90 days ago
100.0 % uptime
Today
Conga Batch Operational
90 days ago
100.0 % uptime
Today
Conga Trigger Operational
90 days ago
100.0 % uptime
Today
Conga Document API Service Operational
90 days ago
100.0 % uptime
Today
Conga Documents - APAC Operational
90 days ago
100.0 % uptime
Today
Conga Composer Operational
90 days ago
100.0 % uptime
Today
Conga Batch Operational
90 days ago
100.0 % uptime
Today
Conga Trigger Operational
90 days ago
100.0 % uptime
Today
Conga Documents - EMEA Operational
90 days ago
100.0 % uptime
Today
Conga Composer ? Operational
90 days ago
100.0 % uptime
Today
Conga Batch Operational
90 days ago
100.0 % uptime
Today
Conga Trigger Operational
90 days ago
100.0 % uptime
Today
Conga Contracts Operational
90 days ago
99.98 % uptime
Today
Conga Contracts - Americas 1 ? Operational
90 days ago
99.94 % uptime
Today
Conga Contracts - Americas 2 ? Operational
90 days ago
100.0 % uptime
Today
Conga Contracts - EMEA ? Operational
90 days ago
100.0 % uptime
Today
Conga Contracts - APAC ? Operational
90 days ago
100.0 % uptime
Today
Conga Contracts for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conga Contracts for Salesforce - Americas Operational
90 days ago
100.0 % uptime
Today
Conga Contracts for Salesforce - EMEA Operational
90 days ago
100.0 % uptime
Today
Conga Contracts for Salesforce - APAC Operational
90 days ago
100.0 % uptime
Today
Conga Sign Operational
90 days ago
100.0 % uptime
Today
Conga Sign - Americas Operational
90 days ago
100.0 % uptime
Today
Conga Sign - APAC Operational
90 days ago
100.0 % uptime
Today
Conga Sign - EMEA Operational
90 days ago
100.0 % uptime
Today
Conga Courier Service Operational
90 days ago
100.0 % uptime
Today
Conga Mail Merge Operational
90 days ago
100.0 % uptime
Today
Conga Collaborate - Americas Operational
90 days ago
100.0 % uptime
Today
Conga Composer 7 (Legacy) Operational
90 days ago
100.0 % uptime
Today
Salesforce Americas Operational
Salesforce North America 2 Operational
Salesforce North America 3 Operational
Salesforce North America 4 Operational
Salesforce North America 5 Operational
Salesforce North America 6 Operational
Salesforce North America 7 Operational
Salesforce North America 8 Operational
Salesforce North America 11 Operational
Salesforce North America 13 Operational
Salesforce North America 14 Operational
Salesforce North America 16 Operational
Salesforce North America 19 Operational
Salesforce North America 18 Operational
Salesforce North America 20 Operational
Salesforce North America 21 Operational
Salesforce North America 22 Operational
Salesforce North America 23 Operational
Salesforce North America 24 Operational
Salesforce North America 26 Operational
Salesforce North America 28 Operational
Salesforce North America 29 Operational
Salesforce North America 30 Operational
Salesforce North America 31 Operational
Salesforce North America 32 Operational
Salesforce North America 33 Operational
Salesforce North America 34 Operational
Salesforce North America 41 Operational
Salesforce North America 44 Operational
Salesforce North America 45 Operational
Salesforce EMEA Operational
Salesforce EU0 Operational
Salesforce EU1 Operational
Salesforce EU2 Operational
Salesforce EU3 Operational
Salesforce EU4 Operational
Salesforce EU5 Operational
Salesforce EU6 Operational
Salesforce APAC Operational
Salesforce AP1 Operational
Salesforce AP2 Operational
Salesforce AP3 Operational
Salesforce AP4 Operational
Salesforce AP0 Operational
CLM Suite ? Operational
Conga Grid ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 28, 2020

No incidents reported today.

May 27, 2020

Unresolved incident: Office365 email delays with Conga Contracts.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
May 21, 2020
May 20, 2020
May 19, 2020
May 18, 2020
May 17, 2020

No incidents reported.

May 16, 2020
Completed - The scheduled maintenance has been completed.
May 16, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 7, 09:28 MDT
Completed - The scheduled maintenance has been completed.
May 16, 09:08 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 MDT
Scheduled - We will be upgrading the database system at this time.
May 7, 09:30 MDT
May 15, 2020
May 14, 2020
Resolved - A fix has been implemented and Conga Sign transaction processing has again stabilized in North America. We will continue to monitor for delays.
May 14, 17:41 MDT
Update - We are continuing to see some intermittent delays in Conga Sign transaction processing as we work to resolve this issue. We are actively monitoring processing queues and addressing any delayed requests to minimize wait times.
May 14, 15:31 MDT
Identified - The Conga Sign transaction processing infrastructure is experiencing an error causing backups in requests. This may be causing some transactions to not be created in Salesforce, delays in sending invitation emails and delays in finalizing transactions once they are completed.

We have identified the issue and are actively working to resolve it.
May 14, 14:28 MDT
Resolved - Conga Sign is continuing to operate normally. Delays that had been seen earlier have been resolved.
May 14, 11:48 MDT
Monitoring - We have implemented a fix and are actively monitoring for any further issues.
May 14, 11:11 MDT
Investigating - We are actively investigating possible delays in creating and sending Conga Sign transactions. This does not appear to be affecting transactions created while using the "Preview and Tag" feature.
May 14, 10:56 MDT